Customer Support
We’re here to help you succeed
What Could Your Van Actually Earn?
Plug in your numbers and see your real income potential with a UGroom conversion.
* Projections are estimates based on your inputs. Actual results vary by market, service mix, and operational efficiency. UGroom does not guarantee specific income results.
How Can We Help You Today?
Choose the support option that best fits your needs. We’re committed to keeping you on
the road and growing your business.
Speak directly with our support team for assistance with any questions.
(214) 471-2740
Send us a detailed message and we'll respond within one business or sooner.
Get instant answers to quick questions through our live chat support during business hours.
Warranty & Protection
Maintenance & Care Guides
Keep your van running smoothly with our comprehensive maintenance resources and
expert guidance.
Learn how to maintain your water tanks, pumps, and plumbing for optimal performance.
Keep your power systems running efficiently with proper maintenance and troubleshooting tips.
Ensure year-round comfort with proper heating, cooling, and ventilation system care.
Extend the life of your grooming equipment with proper cleaning and maintenance routines.
Preventive Maintenance Schedule
Daily Checks
Weekly Tasks
Monthly Service
Full Schedule
Troubleshooting & FAQs
Quick answers to common questions and solutions to typical issues.
What should I do if my water pump isn't working?
Check that the water tank has water and the pump switch is on. Inspect the fuse or circuit breaker for the pump. Check all connections for loose wiring. If the pump hums but no water flows, it may be air-locked — try priming it by opening a faucet. If none of that works, the pump likely needs to be replaced.
How often should I service my generator?
Generally every 100–150 hours of use, or at least once a year. That includes oil and filter changes, spark plug inspection, air filter cleaning, and load testing. If you run it infrequently, a yearly service is still recommended to keep seals and fuel systems healthy.
What's covered under my warranty?
This varies by manufacturer, but typically structural components, electrical systems, plumbing, and appliances are covered for 1–3 years. Wear items (tires, batteries, seals) are usually excluded. Always check your specific warranty documentation for exact terms and exclusions.
How do I winterize my van?
Drain and blow out all water lines using compressed air, or flush with RV-safe antifreeze. Drain the water heater and tank. Remove or insulate the battery. Add fuel stabilizer to the gas tank. Cover exterior vents to keep pests out and store in a covered location if possible.
Where can I get replacement parts?
Try the manufacturer’s website first for OEM parts. Amazon, etrailer.com, and RVupgrades.com carry common components. For specialized parts, give us a call for additional info and ordering.
Can I upgrade my van after purchase?
Yes – lithium battery systems, upgraded inverters, roof fans, interior selections and insulation upgrades are all common post-purchase modifications. Just make sure any electrical upgrades are done by a qualified installer to avoid voiding your warranty. Make sure to call us
Can’t find what you’re looking for?
Support Available
When you need help fast, we’re here for you.
Service Tech Hotline
For critical issues affecting van operation
214) 471-2740 6am - 4pm CST
Easy to Maintain & Repair
Easily repaired with the help of a repairman or handyman. Avoid expensive RV dealers.
When You Need Us
Support Resources
Access helpful resources to get the most out of your UGroom van.
Complete guide to your van's systems and features
Step-by-step video guides for maintenance and troubleshooting
Connect with other UGroom owners and share tips
Browse and order replacement parts and accessories
Our support team is standing by to assist you with any questions or concerns