Privacy Policy
Last updated: [Month Day, Year]
UGroom Conversions (“UGroom,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a quote, schedule a call, communicate with us by phone, email, or text message, or otherwise interact with us online.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information you provide directly
– Name
– Email address
– Phone number
– Company or business name
– City, state, or mailing address
– Vehicle/build interest and project details
– Financing, budget, or timeline details you choose to share
– Any other information you submit through forms, quote requests, booking tools, emails, texts, or phone calls
B. Information collected automatically
When you visit our website, we may automatically collect certain information, including:
– IP address
– Browser type
– Device type
– Operating system
– Referring pages
– Pages viewed
– Date/time of visit
– Approximate geolocation
– Website interaction data
C. Cookies and similar technologies
We may use cookies, pixels, tags, and similar technologies to:
– operate and improve the website
– understand traffic and visitor behavior
– remember preferences
– measure advertising performance
– support remarketing or retargeting, if enabled
2. How We Collect Information
We collect information:
– when you fill out a contact, quote, or consultation form
– when you call, email, or text us
– when you book an appointment or consultation
– when you interact with our website
– through analytics, advertising, CRM, scheduling, chat, or communication tools we use to run our business
3. How We Use Information
We may use your information to:
– respond to inquiries and quote requests
– contact you about your project, appointment, or request
– provide customer support
– evaluate fit for our products or services
– send confirmations, reminders, updates, and follow-up communications
– improve our website, services, offers, and internal processes
– understand website traffic and marketing performance
– prevent fraud, abuse, or security issues
– comply with legal obligations
– market our products and services where permitted by law
4. How We Disclose Information
We may disclose information:
– to service providers that help us operate our business, such as website hosting, analytics, CRM, scheduling, communications, advertising, payment, and IT vendors
– to professional advisors, such as attorneys, accountants, or insurers
– to law enforcement, regulators, or other parties when required by law or when necessary to protect our rights, safety, or property
– in connection with a business transfer, merger, sale, or reorganization
We do not sell personal information for money.
If we use advertising or analytics tools that may involve cross-context behavioral advertising, certain state laws may treat that activity as “sharing” personal information. If that applies, you may have rights to opt out as described below.
5. SMS and Phone Communications
If you provide your phone number, you agree that we may contact you by phone or text regarding your inquiry, quote request, appointment, project, service updates, or related customer support.
If you separately opt in to receive marketing or promotional text messages:
– message frequency may vary
– message and data rates may apply
– consent is not a condition of purchase
– you can opt out at any time by replying STOP
– for help, reply HELP or contact us at [privacy email] or [main support email]
We recommend using a separate unchecked consent box for marketing SMS on forms.
6. Analytics and Advertising
We may use third-party analytics and advertising tools to better understand website traffic, user behavior, and campaign performance. These tools may collect information such as your IP address, browsing activity, device data, and interactions with our site.
Depending on your location, you may have choices about cookies, advertising technologies, and related tracking. See the “Your Privacy Choices” section below.
7. Your Privacy Choices
You may have the right to:
– request access to certain personal information we hold about you
– request correction of inaccurate information
– request deletion of certain personal information
– opt out of marketing emails by using the unsubscribe link
– opt out of marketing texts by replying STOP
– adjust browser settings to refuse cookies
– use any available cookie banner, preference center, or opt-out mechanism on our site
To submit a privacy request, contact us at:
Privacy Email: [privacy@ugroommobile.com]
Mailing Address: UGroom Conversions, 3735 E University Dr Suite 180, McKinney, TX 75069
Phone: (203) 885-5594
We may need to verify your identity before processing certain requests.
8. California Privacy Notice
If you are a California resident, and if UGroom is subject to the California Consumer Privacy Act as amended, you may have the right to:
– know what categories of personal information we collect, use, disclose, sell, or share
– request access to specific pieces of personal information
– request deletion of personal information, subject to exceptions
– request correction of inaccurate personal information
– opt out of the sale or sharing of personal information
– limit certain uses of sensitive personal information, where applicable
– receive equal service and pricing even if you exercise your privacy rights
Categories of personal information we may collect include:
– identifiers (such as name, email, phone number, address, IP address)
– customer records information
– commercial information
– internet or network activity information
– geolocation data
– audio or communications data
– professional or employment-related information if you submit it
– inferences drawn from interactions with our website or communications
We collect this information for the business and commercial purposes described above.
To exercise applicable California privacy rights, contact us at [privacy@ugroommobile.com].
If UGroom does not meet the legal thresholds for the CCPA, this section may be removed or revised by counsel.
9. Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices or content of those third parties.
12. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
14. Contact Us
UGroom Conversions
3735 E University Dr Suite 180
McKinney, TX 75069
Phone: (203) 885-5594
Email: [privacy@ugroommobile.com]